Transamerica Life Insurance Company, part of the Aegon Group, provides a variety of financial services—from life insurance to retirement plans—to more than 20 million people worldwide. Transamerica’s Global IT organization is constantly seeking new ways to boost efficiency while remaining agile, innovative and one step ahead of shifting customer expectations. Their challenge is further complicated by regulatory compliance standards governing the industry. The task of maintaining and demonstrating compliance with multiple standards needs to be done fast and consume as few resources as possible.
Global IT is leveraging BladeLogic Server Automation and Remedy Service Management Suite to power an intelligent closed-loop compliance process that validates compliance; identifies, fixes, and revalidates out-of-compliance servers; and creates audit reports. Additionally, the staff uses BMC Atrium Orchestrator to enable event-driven automation, eliminating manual efforts that consumed much staff time in the past.
The IT staff is applying automation strategically and in creative ways to drive efficiency, minimize risk, and enhance business agility. The resulting wins have transformed Transamerica’s business, empowering the company to innovate and, as a result, increase competitiveness.
“The real story here is about transforming the mindset. We’ve gotten past being reactive and we’ve moved into proactive mode. And that has put our team on a whole new level with respect to serving Transamerica customers.”— Chris Blanks, Technical Automation Specialist, Transamerica
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