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Remedy IT Service Management 9.0: Administrator Concepts (WBT)

This online course provides BMC Remedy IT Service Management 9.0 application administrators and consultants with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Remedy Service Desk, BMC Remedy Change Management, BMC Remedy Asset Management, and BMC Remedy IT Service Management Process Designer. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications.

This course is a prerequisite to all other BMC Remedy ITSM 9.0 application administration courses.

Product Release:

Remedy ITSM 9.x

Good for:

Administrators

Course Delivery:

Self-Paced | 6.00 hours

Course Modules