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BMC

Peer Into the Bright Future on the Service Desk Horizon

Transforming IT service desk into an employee engagement driver

Today’s service desks are facing a spike in data complexity, negative departmental perception and higher workloads with less budget every year. New employee habits and expectations continue to reshape the landscape. Smartphones, social media, and Uber-like service expectations have become the norm.

In our new eBook, we discuss how ITSM leaders can re-imagine their service desk and become an employee engagement driver. In this piece, you will learn:

  • How to Align and Build an IT Automation Plan
  • How to Thrive on a Mobile-First Planet
  • How to Sustain a Program’s Life with a Mission Critical Technology Stack

Fill out the form to download our free eBook, and take your first step in embracing the bright future on the help desk horizon.

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